General
What is your turnaround time?
We aim to have orders ready and out for shipping within 3-5 business days or sooner.
Do you accept returns or exchanges?
We do not accept returns or exchanges. All sales are final. If there is an issue with your order, please don’t hesitate to reach out to us directly via email at hello@studio-raval.com.
How can I get in touch with you?
Please fill out the form in the contact us section on our website or send us an email at hello@studio-raval.com.
Customization & Bulk Orders
Are you able to create a customized item or a specific design?
Yes, we can gladly help customize your items. Please reach out to us at hello@studio-raval.com on special requests. Please note, a fee may apply depending on the customization design and needs.
Are you able to engrave my logo?
Yes, please email us at hello@studio-raval.com with a copy of your logo in a high resolution PNG or SVG format.
Do you offer custom wholesale orders?
Yes, please reach out to us directly at hello@studio-raval.com for any custom orders.
Shipping & Local Pick-up
Do you ship internationally?
We are only able to ship our products to destinations within the United States.
Do you offer local pick-up?
Yes, local pick up is available in Central New Jersey. Please select the local pick-up option at checkout. An email with the address and pick up instructions will be emailed to you when your order is ready.
Caring for your Products
Why is the engraving on my board/coasters lighter or darker than what is shown on your website?
Our boards & coasters are made of all natural woods, the engraving may vary slightly depending on the specific grains of that board. Each board will be unique and one of a kind.
How do I care for my wood products?
Hand wash them in warm water and soap. Pat dry immediately. Do not place them in the dishwasher or soak in water.